Last updated: 15 December 2025
Thanks for shopping with Capital Letter Signs Ltd. This Shipping Policy explains how we process orders, dispatch times, delivery options, and what to do if something goes wrong.
We currently ship to the United Kingdom.
If you need delivery outside the UK, please contact us before ordering and we will let you know what options are available.
Contact: info@capitallettersigns.co.uk
Contact page: https://capitallettersigns.co.uk/pages/contact
Most of our items are made to order. Dispatch times below are estimates and can vary slightly during busy periods.
Vinyl stickers, bin stickers, decals, labels and similar items
We aim to dispatch within 1 to 3 working days.
House signs
House signs are produced and shipped separately (sent direct from our production partner). We typically dispatch house signs within about 1 working day, then delivery usually takes about 1 working day after dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Delivery time is counted from the day your order is dispatched, not the day you place it.
Standard delivery (UK)
Sent via Royal Mail 2nd Class. Delivery is typically 2 to 3 working days after dispatch.
Express delivery (UK)
Sent via Royal Mail Tracked 24. Delivery is typically 1 working day after dispatch.
These timeframes are estimates and can be affected by seasonal demand, weather, and courier network delays.
Delivery charges are shown at checkout and are based on the items in your basket and the delivery option selected.
Express orders sent via Royal Mail Tracked 24 include tracking. Tracking details will be provided once your order is dispatched.
(Standard Royal Mail 2nd Class is not usually a tracked service.)
Please check your delivery address carefully at checkout.
If you spot an error, contact us as soon as possible. If the order has not been dispatched yet, we will do our best to update it. If the order has already been dispatched, we may not be able to change the address.
If your order contains a mix of products (for example, stickers and a house sign), items may arrive in separate parcels and may be delivered on different days.
If your order is delayed
Please allow a little extra time during busy periods. If your parcel is significantly late, contact us and we will help you check the status.
If your parcel is marked delivered but you cannot find it (tracked orders)
Please check any safe place, neighbours, and around your property. If it still cannot be located, contact us with your order number and any tracking details.
If your order arrives damaged
Please contact us within 48 hours of delivery with clear photos of the packaging and the item, and we will help resolve it.
If a parcel is returned to us due to an incorrect or incomplete address, or it was not collected, we can usually resend it once it returns to us. Additional postage costs may apply.
Because most items are made to order and personalised, cancellations and changes are only possible before production begins. If you need to amend personalisation details, contact us as quickly as possible and we will do our best to help.
This does not affect your statutory rights, but personalised items are generally exempt from cancellation once production has started.
